How can we help?

New users get 7 days of full access to ScoreSync at no charge. No payment is required to start. After 7 days, a subscription is required to continue using the app.

After your free trial ends, tap "Subscribe" inside the app. Choose Monthly or Yearly. Payment is processed securely through the App Store (Apple ID) or Stripe (web). Your subscription renews automatically each period.

iOS App Store: Go to Settings → Apple ID → Subscriptions → ScoreSync → Cancel.
Web (Stripe): Email us and we will cancel and confirm within 24 hours.

Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

Open the app, tap the lock screen, then tap "Restore Purchases". Make sure you are signed in with the same Apple ID used to purchase the subscription.

Make sure you are signed into an Apple ID and that In-App Purchases are enabled for your device (Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases). If the issue continues, restart the app and try again, or contact us.

On the sign-in screen, tap "Forgot password?" and enter your account email. We'll send a reset link — it's valid for a limited time, so use it soon after it arrives. If you don't see it within a few minutes, check your spam folder or contact us.

iOS App Store purchases: All ScoreSync subscription billing on iOS is handled entirely by Apple. Refunds for App Store purchases are managed by Apple, not ScoreSync — request one directly at reportaproblem.apple.com or via Settings → Apple ID → Subscriptions on your device.

Web (Stripe) purchases: Email us with your receipt number and we'll review refund requests on a case-by-case basis.

BTTS stands for Both Teams To Score. It refers to a football match outcome where both teams score at least one goal during the match. ScoreSync uses statistical models to predict the likelihood of this outcome for upcoming fixtures.

ScoreSync uses historical match data, team form, and league-specific scoring rates to calculate probabilities. Predictions are statistical estimates, not guarantees. Past performance does not guarantee future results.

ScoreSync covers all major European leagues (Premier League, La Liga, Bundesliga, Serie A, Ligue 1), plus international competitions, domestic cups, and select leagues worldwide. Coverage is updated regularly.

Daily predictions are generated after fixture analysis completes for the day, which can take some time for leagues with a lot of matches. If a fixture's prediction isn't showing yet, check again shortly — it should appear once analysis finishes. If it's still missing well after kickoff, let us know.

ScoreSync combines statistical models, historical performance, recent team form, and match intelligence to generate predictions. Predictions are estimates and should not be interpreted as guarantees.

Please email support@getscoresync.com and include:

• Competition
• Teams
• Match date
• Screenshot (if possible)

Please email support@getscoresync.com with a description of what you saw and your device/OS version. We take all reports seriously and aim to fix issues quickly.

Go to Profile → Delete Account inside the app. This permanently removes your account and all associated data. This action cannot be undone.